Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need proof of purchase.

How to Start a Return

To request a return, please contact us at hello@madewithlovebynicky.co.uk before sending your item back.

Please do not send an item back without contacting us first, as we may not be able to accept an unauthorised return.

Return postage is paid by the customer unless the item is faulty or incorrect.

Returns should be sent to:

Made with Love by Nicky
42 Albuhera Road
Wellesley
Aldershot
Hampshire
GU11 4DD

Personalised and Made-to-Order Items

As personalised and made-to-order products are created specifically for you, we cannot accept returns or offer refunds if you simply change your mind.

This includes items personalised with names, dates, messages, photographs or other details supplied by the customer.

This does not affect your statutory rights if your item is faulty, damaged or incorrect.

Please check all personalisation details carefully before placing your order. We cannot be held responsible for errors in personalisation details supplied by the customer.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as you receive it and contact us as soon as possible if your item is:

• Damaged
• Faulty
• Incorrect
• Not as described

Please contact us at hello@madewithlovebynicky.co.uk and provide photographs where appropriate so that we can assess the issue and arrange a suitable replacement, repair or refund.

If the item is confirmed to be faulty, damaged or incorrect, we will cover the reasonable return postage costs.

Sale Items

Sale items can be returned in accordance with our 30-day return policy, unless they are personalised or made-to-order.

Faulty, damaged or incorrect sale items remain covered by your statutory rights.

Exchanges

For non-personalised items, if you require a different size or product, please contact us before returning the item.

You may be required to return the original item at your own expense before a replacement can be arranged.

Personalised and made-to-order items cannot normally be exchanged because they have been created specifically for you.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 working days.

Please note that your bank or payment provider may take additional time to process the refund and make the funds available in your account.

If more than 15 working days have passed since we approved your refund, please contact us at hello@madewithlovebynicky.co.uk.

Contact Us

If you have any questions about our returns or refunds, please contact us at:

hello@madewithlovebynicky.co.uk

💗 Made with Love by Nicky